Shipping Information

We ship custom printed tote bags and textile products to businesses, organisations, shops, events, universities, and brands across Europe.

Most orders include free shipping within the EU. If your delivery address is outside the EU, we can usually still arrange shipping, but additional shipping costs, customs documents, import VAT, duties, or local handling fees may apply depending on the destination country.

Free shipping within the EU

Shipping is included for most standard B2B orders delivered within the European Union. This means that the price you see on your quote or order confirmation normally includes delivery to your business address.

If your order requires special transport, express delivery, multiple delivery addresses, or very large-volume shipping, we will confirm the shipping cost before production starts.

Shipping outside the EU

We can also deliver to countries outside the EU, including Norway, Switzerland, Iceland, and the United Kingdom. For non-EU deliveries, shipping is quoted separately unless otherwise agreed.

For deliveries outside the European Union, customs duties, import VAT, taxes, and local handling fees may apply. These costs are the responsibility of the buyer unless otherwise clearly stated in your quote or order confirmation.

We will provide the necessary commercial shipping documents when required, but customs charges are determined by the destination country and are not controlled by Prints & Bags.

Production and delivery time

Standard production time is usually 10–15 working days after the digital proof has been approved. Delivery time depends on the destination country, the order size, the production schedule, and the selected shipping method.

Before production starts, you receive a digital proof showing the print placement and layout. Production only begins after you have approved the proof.

Express delivery

If your deadline is very close, please contact us before placing your order. In many cases, we can arrange express production and delivery for selected products, but this always depends on the product, print method, order size, production capacity, and delivery destination.

For printed orders with a short deadline, we will first confirm whether production and shipping can realistically be completed in time. If express production, express handling, or express shipping is needed, the additional express costs are paid by the customer.

Express costs vary depending on the selected product, the size of the order, the print requirements, and the delivery address. In some cases, no extra express cost is needed, but this can only be confirmed after we have checked the order details.

For orders that need to be delivered in less than one week, we usually only offer products without print.

Shipping companies

Depending on the delivery deadline, destination country, order size, and available shipping options, we use a variety of trusted shipping companies, including GLS, UPS, DHL, and other carriers.

We choose the shipping option that best matches your order, delivery address, and required timeline.

Delivery address

Please make sure that the delivery address is complete and correct when placing your order. For business deliveries, we recommend using a company address where someone can receive the goods during normal working hours.

If the delivery address needs to be changed after the order has been placed, please contact us as soon as possible. Once the order has been shipped, changes may no longer be possible.

Responsibility during transport

For most business deliveries, we arrange transport to the delivery address stated in the order confirmation. The delivery address must be complete, clearly marked, and suitable for business deliveries during normal working hours.

If the delivery address is a private residential address, unattended at the time of delivery, difficult to access, or not clearly marked, the carrier may deliver the parcel to a nearby parcel shop, pickup point, or terminal. In some cases, a new delivery attempt can be arranged according to the carrier’s terms.

Please note that it is usually not possible to require an exact delivery day or time, or to require the driver to call before delivery. Delivery options depend on the carrier and the destination country.

The buyer is responsible for collecting the goods if the shipment is delivered to a parcel shop, pickup point, or terminal. If the goods are not collected within the carrier’s return period, any return shipping, reshipping, or additional handling costs may be charged to the buyer.

Split deliveries and multiple addresses

If you need your order delivered to several addresses, please contact us before ordering. Split deliveries can usually be arranged, but additional shipping costs may apply.

Tracking and delivery notifications

When the order is shipped from the warehouse, print house, or factory, a delivery notification with tracking information is normally sent by email. The tracking link allows you to follow the shipment on its way to the delivery destination.

Delivery delays

If we become aware that an order cannot be delivered within the confirmed delivery time, we will inform you and do our best to help resolve the situation.

We cannot be held responsible for delays caused by circumstances outside our control, including carrier disruptions, customs delays, weather conditions, natural events, strikes, or other transport-related issues.

Delayed standard deliveries are not normally compensated unless a specific delivery deadline was confirmed in writing before production started. For express deliveries, we will always confirm whether the deadline appears realistic before production begins, but we cannot guarantee compensation for delays caused by circumstances outside our control after the goods have left the warehouse, print house, or factory in time.

Transport damage

If the goods are visibly damaged during transport, please report this to the carrier at the time of delivery and contact us within 5 working days. Please keep the packaging and take clear photos of both the damaged packaging and the damaged products.

If products have been damaged during transport, we will help assess the case and find a suitable solution. Depending on the order, product type, and number of affected items, this may be replacement, credit, or another agreed solution. For custom printed products, small replacement quantities may not always be possible to reproduce separately.

Lost shipments

If a shipment appears to be lost, please contact us within a reasonable time so we can investigate the shipment with the carrier. If the shipment is confirmed lost, we will help arrange a suitable solution.

Questions about shipping?

If you are unsure whether we can deliver to your country, or if you need a specific delivery deadline, please contact us before placing your order. We will help confirm the best shipping option for your order.