Användarvillkor
These Terms of Service apply to orders placed with Prints & Bags (“we”, “us”, “our”) through our website. By placing an order, you agree to these terms.
1. Who We Sell To
Prints & Bags primarily sells to business customers, including companies, organisations, events, shops, and other professional buyers.
If you place an order as a private consumer, mandatory consumer protection rights under the laws of your country may still apply where required. These terms do not limit any rights that cannot legally be excluded.
2. Our Products and Services
Prints & Bags offers custom printed tote bags and other selected textile bags made to order.
Our offer may include custom printed cotton tote bags, different bag qualities, sizes, and colours, one-sided print included unless otherwise stated, and custom orders based on the options shown on the product page or agreed by email.
Product details, specifications, print options, and pricing are shown on the relevant product pages or in a custom quote.
3. Minimum Order Quantity
The minimum order quantity is 25 pieces per design.
Different designs cannot normally be mixed to reach the minimum unless explicitly agreed in writing.
4. Prices and VAT
Prices are shown on the website or provided by quote.
Unless otherwise stated, prices may be shown excluding or including VAT depending on the customer type and delivery country. VAT treatment depends on your billing country and VAT status.
You are responsible for providing correct company and VAT details at checkout where relevant.
5. Payment
Payment is made online at checkout unless another payment arrangement has been agreed in writing.
Orders are only confirmed once payment has been successfully completed.
For custom orders handled outside the standard product pages, production will begin only after both payment and final design approval have been received.
6. Artwork and Customer Files
Customers are responsible for providing correct artwork files, logos, text, and other materials for printing.
We recommend vector files such as AI, EPS, or PDF for best print quality. High-resolution PNG files may be accepted for simple designs, but print quality may vary depending on the file provided.
By submitting artwork to us, you confirm that you have the right to use it and that it does not infringe the rights of any third party.
We are not responsible for issues caused by low-quality, incorrect, or incomplete files supplied by the customer.
7. Mockups and Approval
For custom printed orders, we may provide a digital mockup or proof before production.
It is the customer’s responsibility to review and approve the mockup carefully, including layout, spelling, colours, and general design appearance.
Production starts only after final approval has been given.
Once approval has been given, Prints & Bags is not responsible for errors that were visible in the approved mockup.
8. Production and Lead Time
All custom printed products are made to order.
Production begins after payment and final design approval.
Typical lead time is approximately 10–15 business days after approval, unless otherwise stated. Lead times are estimates only and may vary due to production workload, holidays, transport conditions, supplier delays, or other circumstances beyond our reasonable control.
9. Shipping and Delivery
Delivery terms are shown on the product page or agreed during the order process.
Where stated, shipping within the EU is included in the price. Additional charges may apply for special shipping arrangements, non-EU destinations, remote areas, or express delivery.
Delivery times are estimates and are not guaranteed unless explicitly agreed in writing.
Risk of loss or damage passes to the buyer upon delivery.
10. Order Changes and Cancellations
Because our products are made to order, changes or cancellations are not possible once production has started.
If you need to correct an order, contact us immediately at sales@printsandbags.com. We will confirm whether a change is still possible before production begins.
11. Returns, Refunds, and Claims
Made-to-order custom printed products cannot be returned due to change of mind.
If your order arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery and include your order number, a description of the issue, and clear photos.
If we confirm that the product is faulty or does not match the confirmed order, we may choose to replace the goods, correct the issue, or issue a refund, depending on the situation.
Small variations in colour, print placement, size, or fabric texture that are normal in production do not automatically count as defects.
12. Intellectual Property
All website content, product texts, images, branding, and design materials created by Prints & Bags remain our property or are used with permission.
You may not copy, reproduce, distribute, or use our website content, product descriptions, visuals, or branding without prior written permission.
Customer-supplied artwork remains the responsibility of the customer, and the customer grants us the right to use it only for the purpose of producing the order.
13. Limitation of Liability
To the maximum extent permitted by law, Prints & Bags is not liable for indirect, incidental, or consequential losses, including loss of profit, loss of business, loss of opportunity, or reputational damage.
Our total liability in relation to any order is limited to the amount paid for that order.
14. Force Majeure
We are not responsible for delays or failure to perform caused by events outside our reasonable control. This includes transport disruption, customs delays, material shortages, production breakdowns, carrier delays, natural disasters, strikes, government actions, or similar events.
15. Changes to These Terms
We may update these Terms of Service from time to time.
The version published on our website at the time of the order will apply to that order.
16. Contact
If you have questions about these Terms of Service, please contact:
Prints & Bags
sales@printsandbags.com